The Baader-Meinhof phenomenon was strong with me this week. It's end of term, end of the academic year, and we're all caught up in the requesting (begging) of student feedback, along with its requisite trauma. An old friend of mine who is a nurse posted this article about patient satisfaction vs. patient health , and the sentiments strongly parallel what I hear from staff and out of my own mouth. My mom just wants it all to stop; with every purchase, site visit, and receipt, she gets a request for customer feedback, and let's face it: unless you're on one extreme of customer experience or another, you just can't dredge the energy to care. Student feedback is fertile ground for frustration. We're told we're not collecting enough feedback (the bean-counter kind): we can't get enough responses to officially administered feedback for statistically significant and/or representative feedback. On the other hand, we collect so much feedback that at times it f...
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